Empowering you to excel in customer engagement
Independent audits designed to optimise ROI & increase customer lifetime value
Do you feel like you’re not getting the most out of your ESP or Customer Engagement Platform? Or are you unsure about the effectiveness of your current set up and strategies? Growing complexity and rising costs associated with managing technology, coupled with less operational and strategic support from vendors can leave businesses with diminished ROI and low customer lifetime value.
We’ve got the solution!
Your Start: Streamlining Your Strategy
Get essential insights with our streamlined Key Review package. Tailored for businesses seeking foundational improvements, this package offers focused assessments of operational efficiency, basic email and database management, and marketing automation practices. Designed to streamline your strategy, implement practical recommendations, and pave the way for improved performance and efficiency.
Flagship Service: Master Customer Engagement
Bring your customer engagement to the next level with our flagship service. Specifically designed for businesses seeking a thorough understanding and improvement of their current performance, this service conducts an in-depth analysis of your customer engagement platform and strategy. Get a comprehensive evaluation, actionable insights across nine pivotal areas, and a strategic roadmap designed to future-proof your strategy.
Review packages and audit areas
The Key Review includes
Operational Efficiency
We assess Data Quality & Set Up, Account Administration, Security/Compliance, and Billing & Usage. We provide actionable insights to enhance efficiency and save you time and money.
We analyze your Email Design, Display readyness, and Performance to deliver insights into how you can maximise the impact of your email campaigns moving forward.
Data
We enhance your data strategy by assessing Subscriber Management, Database Growth, First Party Data, and Engagement Metrics and Benchmarking.
The 360 Review includes additionally
Tracking
Designed to safeguard against inaccuracies and discrepancies, this audit focuses on verifying the correct implementation of tracking scripts and (UTM) tags.
Deliverability
This audit leverages comprehensive assessments & industry-standard tests to help you track how many of your emails are landing in the inbox.
Channels
Enhance your multichannel strategies with our Channels Review package, evaluating the use of channels beyond just email.
Customer Lifecycle
We assess Customer Acquisition Strategies, Conversion and Retention tactics and provide Lifecycle Metrics & Benchmarking.
For specific information on what is included in which package and to inquire a free quote please refer to our compare packages page.
Reviews available for the following platforms
We partner with most of the platforms below. If the platform that you are acurrently using is not listed, please contact our experts.
Emarsys: Omnichannel Customer Engagement-Plattform*
Bloomreach: E-commerce Personalization Powered by AI*
Customer Data Platform Accumulate data from remote sources and create a single source of truth*
Marketing Automation for Email Marketing, SMS & CDP
Customer.io is a customer engagement platform designed for creating data-driven campaigns that reach people across all messaging channels at the right time.
Customer experience platform for marketers
Brevo is more than an email marketing platform. Build customer relationships across email, SMS, chat, and more.*
Email marketing and automation platform
Email Marketing, Automation, and CRM
* companies are hosting their data within the EU for GDPR compliance for EU clients.
Are you getting the most out of your
Customer Engagement Platform?
We're here to help you foster long-lasting relationships with your customers by giving you an idea of how well your customer engagement program performs and how you compare to your peers:
- Comprehensive assessments of ESP accounts and customer engagement platforms.
- Objective review process and benchmarking.
- Actionable insights and practical recommendations to improve ROI and Customer Lifetime Value.
- Optimization strategies to increase efficiency and maximize performance.
What you can expect
Holistic Evaluation
Gain insights through a detailed assessment that provides a comprehensive overview of your account’s performance, receiving a general health score.
Sub-Categories Assessment
Assessment of nine crucial categories including Account Admin, Technical Set Up, Email Performance, Automation & more. Each area is scored and analysed for actionable insights.
Strategic Action Plan
Receive a detailed action plan tailored to your business, outlining key steps to improve your account health, increase ROI, and future-proof your CRM strategy.