ABOUT US

The 360 Review Founders

We’re Sebastian and Kerstin. We founded The 360 Review in 2023 after noticing an increasing demand for independent advice around our customers’ MarTech stack and customer engagement program.

With a combined experience of more than 25 years in the customer engagement and professional services business, and a mutual passion for customer excellence, we decided to combine our efforts and provide our existing and future customers with an innovative new service focused on the independent assessment of MarTech platforms, customer engagement strategies, email marketing and CRM programs.

The 360 Review allows customers to gain insights into the status quo of their customer engagement program, the maturity of their email marketing and wider CRM strategies and objective benchmarking against peers and competitors with the goal of having a solid foundation to understand and improve performance.

Photo of the founders Sebastian and Kerstin

The Who is Who @ The 360 Review

Kerstin Wagner

Co-founder and Principal Consultant for Europe and the Americas
15+ years of experience in CRM & Customer Engagement, Email Marketing, Marketing Automation, Data strategies, Digital Technologies, Marketing Strategy Development & Conception, Learning & Development
Owner of WAVANCE Project Consulting
Co-Founder of Fair Voyage
Passionate Trainer and Workshop Executor
World traveler
Family person
Native Austrian but metropolitan at heart. Lived in Vienna, San Francisco Area, Hong Kong and New York City.
Speaks German, English and minor Spanish

Sebastian Kuemmel

Co-founder and Princpial Consultant for APAC and Africa
13+ years of experience in MarTech, CRM & Customer Engagement, Email Marketing, Professional Services and Project Management
Email and marketing automation is my jam
Owner of The House of Email and SNYGG
A passion for building communities of like-minded email and customer engagement geeks
Currently based on Sydney, Australia, but a native German who lived and worked in several countries across the globe, including Belgium, Austria, Hong Kong and Australia
Top 50 in Ecommerce in Australia in 2022
Big dog person (especially French Bulldogs)
Speaks English, German and French

Global presence & global spirit

While we strive towards working together on all projects in order for our customers to profit from our combined experience, we split primary responsibilities for global regions as below. This helps us service clients across the globe and in all time zones.

Kerstin, who is based in the heart of Europe – in Vienna, Austria – is our lead consultant for Europe and the Americas. She has lived in the United States for 3 years, bringing with her market insights and a strong American network. Her minor Spanish skills will also help in South America. 😉

Sebastian is located in sunny Sydney, Australia and leads our operations across Oceania, Asia and Africa. Having lived in Hong Kong and Australia for several years, he is an well-known expert in the APAC CRM and customer engagement space, frequent speaker at events and a sucker for all things email.

Contact us

Are you getting the most out of your

Customer Engagement Platform?

We're here to help you foster long-lasting relationships with your customers by giving you an idea of how well your customer engagement program performs and how you compare to your peers:

Comprehensive assessments of ESP accounts and customer engagement platforms.
Objective review process and benchmarking.
Actionable insights and practical recommendations to improve ROI and Customer Lifetime Value.
Optimization strategies to increase efficiency and maximize performance.

More about us